Refund policy
Return Policy – Fine Works Studio
We want you to love your purchase from Fine Works Studio. If something isn’t quite right, we’re here to help!
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
You will also need your order number or proof of purchase.
How to Start a Return
To begin a return, please contact us at help.fineworks@gmail.com.
If your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Return Address:
PO Box 724
Round Rock, TX 78680
Please note: Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized orders
- Final sale items
- Gift cards
If you’re unsure about your item, feel free to reach out with any questions.
Exchanges
The fastest way to exchange an item is to:
- Return the original item
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved.
If approved:
- Refunds are issued to your original payment method
- Please allow up to 10 business days for processing
Keep in mind your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at help.fineworks@gmail.com
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
To qualify:
- Items must be unused, unworn, with tags, and in original packaging
- You must provide a receipt or proof of purchase
Questions?
If you have any questions about returns or refunds, don’t hesitate to reach out. We’re always happy to help and want your experience to be smooth and enjoyable!